FAQ's
How can I contact Xperience Lyfestyle @shopxlyfe?
You can email us at info@shopxlyfe.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We have products stored in warehouses in 10 different countries including the United States. Shipping is based on availability, as we strive keep our products available at all times even through large demand.
Can I change or cancel my order?
You must request any change or cancellation within 12 hours of making a purchase. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards and PayPal payments.
When will my order be processed?
Your order will be processed within 72 hours of the first business day before or after the first Friday at 9:00 pm(eastern time). Our handmade items may require extra time for crafting. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Handmade natural products in 5-20 days based on season and time-of-purchase.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund. Business is booming and we offer you a 50% discount on your next purchase.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@shopxlyfe.com via email. We will give you a location to send the product to after we receive your full refund.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.